Refund Policy

 

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, depending on the situation we cannot offer you a full refund, partial refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where either No refund or only partial refunds are granted:

  • Any item not in its original condition or damaged items or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to either your card or original method of payment, within a certain amount of days.

Late or missing refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at {refund@ninniesplace.com}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.
You would need to show proof that the item was damaged or defective before getting to you.
If you need to exchange it for the same item, send us an email at {refund@ninniesplace.com} and send your item to our physical store: {Ninnies Place @ Corner shop, Secretariat Road, Gwagwalada Phase 1, Abuja}. Once your item is received and inspected, we will send you an email to notify you that we have received your item and also notify you on the next steps to be taken regarding the exchanges.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift card/certificate for the value of your return. Once the returned item is received, inspected and confirmed to be in premium shape without any defects, a gift card/certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to our physical store: {Ninnies Place @ Corner shop, Secretariat Road, Gwagwalada Phase 1, Abuja}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and won’t be held liable if your items get damaged or missing before getting to us.

Need help?

Contact us at {info@ninniesplace.com} for questions related to refunds and returns.